User Data Deletion
Instructions

Dice AI Customer Operations

Operated by Dice Continental Ltd

Last Updated: 8 September 2026

1. Overview

Dice Continental Ltd (“Dice Continental,”
“Dice,” “we,” “us,”
or “our”) respects your right to request deletion of
personal information processed through Dice AI Customer
Operations.

Dice AI Customer Operations is a business communications and
artificial intelligence platform that helps participating businesses
manage customer communications, including communications conducted
through supported services such as the WhatsApp Business Platform.

This page explains how individuals and businesses can request
deletion of information associated with Dice AI Customer Operations.

2. How to Request
Deletion of Your Data

To request deletion of personal information processed through Dice AI
Customer Operations, send an email to:

devteam@dicecontinental.com

Use the subject:

Data Deletion Request – Dice AI Customer
Operations

In your request, provide enough information for us to identify the
relevant data. This may include:

• your name;
• the business you communicated with or whose account you used;
• the telephone number associated with the relevant WhatsApp
  communication;
• your email address, where applicable;
• the approximate date or period of the interaction; and
• a brief description of the information you want deleted.

Do not send passwords, PINs, one-time passwords, access
tokens, payment-card details or other authentication credentials with
your request.

3. Identity Verification

To protect users against unauthorized deletion requests, we may need
to verify your identity or your authority to act on behalf of a business
before completing a request.

We will request only information reasonably necessary to verify the
request.

If sufficient information cannot be provided to identify the relevant
records, we may be unable to complete the deletion request.

4. What Information May Be
Deleted

Depending on the information associated with you and subject to
applicable legal and operational requirements, deletion may include
eligible information stored within Dice AI Customer Operations, such
as:

• customer profile information;
• telephone numbers or communication identifiers;
• conversation records;
• messages stored by Dice AI Customer Operations;
• customer-service history;
• AI-generated conversation summaries associated with the
  interaction;
• support or escalation records;
• customer-related operational information obtained from participating
  businesses;
• account or integration information where applicable; and
• other personal information maintained specifically for providing
  Dice AI Customer Operations.

Where appropriate, information may instead be anonymized or
de-identified so that it can no longer reasonably be associated with an
identifiable individual.

5. Information We May Need
to Retain

Some information may not be deleted immediately where retention is
reasonably necessary to:

• comply with applicable laws or legal obligations;
• respond to lawful requests from competent authorities;
• prevent fraud, abuse or security incidents;
• investigate or resolve disputes;
• establish, exercise or defend legal claims;
• maintain necessary security or audit records; or
• fulfil another lawful and legitimate retention requirement.

Where only part of the requested information must be retained,
eligible information not subject to the retention requirement may still
be deleted.

6. Data
Processed on Behalf of Participating Businesses

Dice AI Customer Operations may process customer information on
behalf of businesses that use the platform.

If your request relates to a particular business, please identify
that business in your deletion request.

Depending on the circumstances, Dice Continental may:

• process the request directly;
• coordinate the request with the participating business; or
• direct you to the participating business where it is responsible for
  handling the request.

Deleting information from Dice AI Customer Operations does not
necessarily delete information that a participating business maintains
independently in its own systems.

7. WhatsApp and Meta Data

If your information was received through WhatsApp or another Meta
service, we can process deletion requests for eligible information
stored within systems controlled by Dice Continental.

However, deletion from Dice AI Customer Operations does not
necessarily delete copies independently held by Meta, WhatsApp or other
third parties.

Information independently maintained by those services is subject to
their respective privacy policies, retention practices and deletion
procedures.

8. Disconnecting a Business
Account

Authorized representatives of businesses using Dice AI Customer
Operations may also request disconnection of their business
integrations.

A business requesting account disconnection should contact:

devteam@dicecontinental.com

Use the subject:

Business Account Disconnection – Dice AI Customer
Operations

The request should identify the business and the integration to be
disconnected.

We may verify that the person making the request is authorized to act
on behalf of the business before disconnecting an account or deleting
associated business information.

Disconnecting an integration may stop Dice AI Customer Operations
from receiving new information through that integration, but it does not
automatically override information that must be retained for legitimate
legal, security or operational reasons.

9. Removing Dice
AI Customer Operations Access

Where supported by Meta or another connected platform, an authorized
business may also be able to remove or revoke Dice AI Customer
Operations’ access through that platform’s business settings.

Revoking access may prevent future access to information through the
affected integration.

If you revoke access and also want eligible information already
stored by Dice Continental deleted, you should additionally submit a
deletion request using the instructions on this page.

10. Confirmation of Request

After receiving a valid deletion request, Dice Continental will
review the request and take appropriate action in accordance with
applicable law, contractual requirements and legitimate retention
obligations.

We may contact you if additional information is reasonably required
to locate the relevant records or verify your identity or authority.

Where appropriate, we will confirm when the request has been
processed or explain if certain information must be retained.

11. Questions About Data
Deletion

For questions about deletion of personal information processed
through Dice AI Customer Operations, contact:

Dice Continental Ltd

Product: Dice AI Customer Operations

Data Deletion & Technical Contact: devteam@dicecontinental.com

Country: Nigeria

12. Related Privacy
Information

For additional information about how Dice AI Customer Operations
collects, processes, uses, shares, secures and retains information,
please review the Dice AI Customer Operations Privacy
Policy.

© 2026 Dice Continental Ltd. All rights
reserved.